Shipping Policy

All the orders will be shipped via USPS. Please allow 24hrs to process the order. Orders are processed from Monday to Friday. If you place the order during the weekend, this will be processed on the next working day.


Return or exchange an item – our 100% money back guarantee

  • If you are not completely satisfied with your purchase, you can return the item to us in its original condition within 7 days of receipt.
  • Goods will only be accepted for return if they are received within 7 days of delivery, unless we have notified you otherwise.
  • I am Zooted will not replace, refund, or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon, and other internet retailers, and unauthorized brick and mortar retail locations. Authorized Bullet Puff re-sellers go through specific product training. Therefore, please call us if you would like to confirm our authorized re- sellers to ensure you receive Bullet Puff full product guarantee/warranty.
  • Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
  • The customer will be responsible for paying for the shipping costs of the items that you wish to return. We will not refund the shipping costs.
  • You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.
  • If you have any questions about this Policy, please contact us at [email protected]